Privacy Policy

This privacy policy (this “Privacy Policy”) is to help you understand what information Golden West Diagnostics, LLC, a California limited liability company (“GWD,” “we,” “us,” or “our”) collects, how GWD uses it, how it may be shared and what choices and rights you have with respect to your information. This Privacy Policy governs the website offered by GWD at https://goldenwestdiagnostics.com (the “Website”). Additionally, our Terms of Use are incorporated by reference into this Privacy Policy.

Information We Collect

When you use the Website, we collect information that you provide us directly or automatically.

Information that you provide us 

Account Registration

While you can visit and browse portions of the Website without registering, other portions of our Website require you to register an account. When you register an account to use the Website, you voluntarily give us certain information, such as your name, title, company name, username, password, contact information and other information used to create your user account. 

Purchases and Sales

If you make a purchase using the Website, you provide our third-party payment processor, with your payment or banking information in order to complete your transactions. GWD does not store your payment or banking information. 

Communications with GWD 

If you contact GWD, either through our online platform, e-mail or otherwise, we may keep your message, e-mail address and contact information to respond to your request. 

Location Information

If you are accessing the Website through a mobile device, you can choose to share your device’s location with us in order to enable location-based features in the Website. 

Information that we collect automatically

Log Data

When you use the Website, our servers automatically record information (“Log Data”), including information that your browser sends whenever you visit a website. This log data may include your IP address, browser type and settings, the date and time of your request, how you used the Website, and cookie data.

Session Content

When you use the Website to initiate a chat with us, our servers automatically record conversations occurring on the Website to ensure compliance with GWD guidelines and for monitoring, supervision, and quality assurance and training purposes.

Cookie Data 

Depending on how you are accessing the Website, we may use “cookies” (a small text file sent by your computer each time you visit our Website, unique to your account or your browser) or similar technologies to record Log Data. When we use cookies, we may use “session” cookies (that last until you close your browser) or “persistent” cookies (that last until you or your browser delete them). You can set your browser to refuse to accept cookies. However, if you choose to refuse cookies, some features of the Website may not function properly. 

Device Information 

In addition to Log Data, we may also collect information about the device on which you are using the Website, including what type of device it is, what operating system you are using, device settings, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. 

Do Not Track

Your browser may support a “Do Not Track” option that can be selected in your browser settings, which sends a signal to websites you visit informing them that you do not want certain information about your visit to be collected. At this time we do not respond to browser “Do Not Track” signals.

Analytics and Usage

We use data analytics and work with certain third party service providers, such as Google, to help us understand and improve the use of our Website. These third party service providers may collect information sent by your device as part of a web page request, such as cookies or your IP address.  

How We Use Your Information

We use the information we collect to deliver, support and improve the Website. For example, we use information you provide us to process and complete product orders that you place through the Website. We also use your information to notify you about updates to the Website, monitor and test the Website, remember your login information, contact you for marketing purposes, and to fulfil any other purpose for which you provide it. 

When We Share Your Information

We may share your information with third parties from time to time, including:

  • Agents, Contractors and Service Providers. We may share your information with our agents, contractors or other service providers as needed to carry out the performance and functionality of the Website, fulfill your requests for authorized transactions, or provide user support. 
  • Affiliated Entities. We may share information from or about you with subsidiaries, joint ventures, or other companies under common control with GWD, in which case, we require them to honor this Privacy Policy. 
  • Business Transfers. If we are acquired by or merged with another entity, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected about you to the acquiring company. 
  • Investigations. We may investigate and disclose information from or about you, as permitted by applicable law, if we have a good faith belief that such investigation or disclosure is reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us, helpful to prevent, investigate, or identify possible wrongdoing in connection with the Website, or helpful to protect our rights, reputation, property, or that of our users, subsidiaries, or the public.

Accessing and Modifying Your Information

If you are a registered user of the Website, we provide you with account settings and tools to access, correct, delete or modify the personal information you have provided to us and associated with your account. You can also permanently delete your account at any time by going to your account settings.

Children 

The content on our Website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you learn that a child has provided us with personal information without parental consent, please contact us immediately at QA@goldenwestdiagnostics.com, and we will take steps to remove such information and terminate the child’s account.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time, and if we do we will post any changes on this page. If you continue to use the Website after those changes are in effect, you agree to the revised Privacy Policy. If the changes are significant, we may provide more prominent notice or get your consent as required by law.

Contacting Us

If you have any requests concerning your personal information or other inquiries regarding this Privacy Policy, please contact us by e-mail at QA@goldenwestdiagnostics.com, by telephone at (951) 699-9200, or write to us at the following address:

27617 Commerce Center Drive

Temecula, CA 92590

Effective April 18, 2024